Frequently Asked Questions
PRODUCTS
WHAT IS TALLOW?
Tallow comes from the fatty tissue of cattle. Our tallow is only ever sourced from grass-fed, grass-finished cattle who are registered organic. It is an ingredient that was used in skincare for centuries before the onset of the Industrial Revolution. It is high in conjugated linoleic acid along with vitamins A, D, E and K, helping with skin rejuvenation, hydration and healing.
WILL THIS HELP MY EZCEMA?
There is still research to be done
DOES IT CAUSE BREAKOUTS?
Tallow, which makes up more than 75% of our formulation, is non-comedogenic, meaning that it does not clog pores. Customers tend to find that this leads to healing and less acne or breakouts but we realize that each skin type is different. We suggest testing a small amount on your cheek or chin first if this is a concern.
IS IT PREGNANCY/BABY-SAFE?
Every ingredient we ever use will be non-toxic and meant to be used for people in their most sensitive states, including pregnancy. We select ingredients via EU and EWG safety standards. However, we always recommend consulting with a trusted practitioner with concerns about pregnancy safety.
We also consider our product baby-safe, though they are specifically formulated with ingredients to aid with anti-aging results.
WHAT ARE THE INGREDIENTS?
The Face Cream can do it all. A formualtion of only the necessities to create a cream that can heal and optomize skin at the same time.
WHAT IS THE CONSISTENCY?
The Face Cream is a natural product that does not contain emulsifiers, stabilizers or synthetic ingredients. It is formulated to contain the least amount of ingredients possible with the most efficacy.
Because of this, there can be possible variations in consistency throughout the year. With different temperatures and seasons, the tallow can melt and re-solidify, sometimes affecting the consistency. Regardless of texture, the recipe and efficacy remains the same.
HOW DO I STORE THE FACE CREAM?
It is best to store The Face Cream in a cool, dry place, like your vanity. If exposed to high temperatures or direct sunlight, it may liquify. To harden again, pop in the fridge for 20 minutes.
ORDERS
HOW CAN I CONTACT YOU ABOUT MY ORDER?
Please reach out to hello@stewardsofskin.com with any concerns about your order. We will try to accommodate as best as possible.
WHAT SHIPPING CARRIER DO YOU USE?
As of November 2024, we use the United States Postal Service. If you need another carrier within the US, please reach out so we can accommodate.
DO YOU SHIP INTERNATIONALLY?
Not yet but we hope to in 2025 as our business grows.
I MADE A MISTAKE ON MY ORDER. HOW CAN I CHANGE IT?
Please reach out to us immediately at hello@stewardsofskin.com if you made a mistake to your order. We will try to accommodate as quickly as possible but can not guarantee changes can be made if you reach out after the order has been processed.
HOW CAN I CONTACT YOU ABOUT MARKETING, PR OR COLLABS?
We are open to collaborations and marketing opportunities! Please email us at hello@stewardsofskin.com or DM us on Instagram @stewardsofskin.
I HAVE A SUBSCRIPTION. WILL I GET NOTIFIED BEFORE MY NEXT ORDER?
Yes. You will get an email 3 days before the order is processed. It may come from a company called Recharge. If you would like to change your subscription order please email hello@stewardsofskin.com.
HOW CAN I EDIT OR CANCEL MY SUBSCRIPTION?
You may revise or cancel your subscription at anytime. For the time being, please email us at hello@stewardsofskin.com to revise.
RETURNS
DO YOU ACCEPT RETURNS?
At this time, we are not accepting returns. All sales are final. If you have a quality or skin issue with the product, please reach out to us at hello@stewardsofskin.com.
THIS PRODUCT DOESN'T WORK WELL WITH MY SKIN TYPE. WHAT CAN I DO?
The Face Cream can do it all. A formualtion of only the necessities to create a cream that can heal and optomize skin at the same time.